U.S. -based company VXI Global Solutions, a global leader in Business Process Outsourcing and IT Outsourcing services acquires Symbio, a Finnish provider of Outsourced Product Development services.
Through the acquisition, VXI will gain innovative software product development, design, and quality assurance capabilities from Symbio. The expanded company will be able to enhance the entire end-to-end customer value chain by providing all processes from customer sales and services to product development and service delivery.
”Market leaders are seeking ways to evolve into the next phase of servicing their customers in order to move beyond the traditional models of contact center and omni-channel support. Taking advantage of current and future interactive technologies to make consumers’ lives easier and hassle free is the key to retaining and growing market share. The acquisition of Symbio will help the new VXI to deliver business-driven solutions to our clients to help them win in the marketplace every day”, says Eva Wang, CEO of VXI.
The acquisition creates Finnish Symbio, which offers the complete portfolio of RDaaS (R&D as a Service) solutions, new possibilities to develop and offer its services globally. The acquisition is also expected to bring hundreds of new jobs in Finland in the upcoming three years in IT and R&D sectors.
“This is a game changer for our clients and the IT and business services industry as a whole. By combining VXI’s industry leading BPO capabilities with Symbio’s product development capabilities, we can help our clients to develop more effective customer-centric innovation strategies and enhance the entire user experience value chain. I’m excited by this once-in-a lifetime opportunity to drive new value for both company’s clients”, says Jacob Hsu, CEO of Symbio.
Article published in cooperation with Good News from Finland.