Helsinki Airport is on the up. According to Airport Council International’s Airport Service Quality survey, which measures air passenger satisfaction, in 2012 Helsinki Airport scored 4.02; whereas in 2011 it was just 3.92. The scale runs from 1 to 5 (excellent).
Helsinki Airport has improved its services across the board, from the wireless network available to passengers to the queueing time for border control, and the politeness and helpful attitude of the border control personnel. Further strengths include the ease of switching planes, the feeling of security and the ease of moving around the airport.
“We have worked hard to make the airport an even smoother hub for millions of passengers. The results indicate that Finavia and its partners have performed very well indeed. […] An increasing share of international air passengers partly select their flight ticket based on the transit airport, which is why it is important to maintain the high service level of Helsinki Airport and also develop it in the future,” says Ville Haapasaari, Airport Director at Finavia.
In 2012, Helsinki Airport saw more than 14 million passengers. About one-third of them were transit passengers, mainly on routes between Europe and Asia.
For the full story, please see www.finavia.fi.
